Legal information

Official AiUse Documents: Privacy Policy (GDPR) and Public Offer

PRIVACY POLICY AND DATA PROCESSING

This policy explains what personal data AiUse Agency collects through aiuse.agency, why we collect it, how long we keep it and what you can ask us to do with it. It is written to be read rather than to be survived. Last updated 22 August 2026.

1. WHO IS RESPONSIBLE

AiUse Agency is the controller for data collected through this website. Contact for any privacy question or request: go@aiuse.agency. We answer within one business day and, for formal requests under the GDPR, within one month.

2. WHAT WE COLLECT

  • What you send us. Name, email, phone or messenger handle, company, and whatever you write in a form, in the chat agent, or when booking a call. You choose what to put there.
  • Analytics data. Google Analytics 4 (measurement ID G-DN2VBYTGP6) records page views, referrer, approximate location derived from IP, device and browser. IP addresses are anonymised by Google before storage.
  • Conversation content. If you talk to the AI agent, the messages are processed to produce an answer and to route your request to a person.
  • Local preferences. Your theme and language choice are stored in your browser's localStorage. That data never leaves your device and we cannot read it.

3. COOKIES — THE ACCURATE VERSION

This site uses Google Analytics, and Google Analytics sets cookies: _ga and _ga_<container>, used to distinguish visitors and sessions. They expire after two years unless you delete them sooner. We do not run advertising pixels, remarketing tags or cross-site trackers, and we do not sell or share data with data brokers.

You can block or delete these cookies in your browser at any time; nothing on the site breaks if you do. Analytics is loaded lazily, after the page has rendered or on your first interaction, whichever comes first.

4. LEGAL BASIS

  • Your request (Art. 6(1)(b) GDPR — steps prior to a contract): everything you submit in a form, a chat or a booking, so that we can reply and prepare a proposal.
  • Consent (Art. 6(1)(a)): the newsletter, and analytics where consent is required in your jurisdiction. You can withdraw it at any time.
  • Legitimate interest (Art. 6(1)(f)): keeping the site secure, preventing abuse, and understanding in aggregate which pages are useful.

5. WHO ELSE PROCESSES IT

We use a small number of processors and name them rather than hiding behind “trusted partners”: Google (Analytics, Workspace, Calendar booking), the hosting provider serving this site, and the model provider behind the AI agent. Messages you send us through Telegram or WhatsApp are additionally subject to those platforms' own policies, which we do not control. Some of these providers are outside the EEA; those transfers rely on the European Commission's standard contractual clauses.

6. HOW LONG WE KEEP IT

Enquiries and the correspondence around them: up to 24 months after our last contact, so that we can pick up a conversation that resumes a year later. Analytics: 14 months, the retention set in GA4. Newsletter subscription: until you unsubscribe. Anything you ask us to delete: removed within 30 days, except where we are legally required to keep a record of an invoice.

7. YOUR RIGHTS

If the GDPR applies to you, you have the right to access your data, correct it, delete it, restrict or object to processing, receive it in a portable format, and withdraw consent at any time. If you are in California, the CCPA gives you comparable rights to know, delete and opt out; we do not sell personal information as that term is defined there. Write to go@aiuse.agency and we will act on it — no form to fill in, no account required. You also have the right to complain to your local supervisory authority.

8. CHILDREN

This is a business-to-business site. We do not knowingly collect data from anyone under 16. If you believe a child has sent us data, tell us and we will delete it.

9. SECURITY, AND WHAT WE DO NOT PROMISE

Access to enquiry data is limited to the people working on your project, transport is encrypted, and client systems are accessed under an NDA with credentials you control and can revoke. No one can promise absolute security, and we will not pretend otherwise; if a breach affects your data we will tell you and the relevant authority within the deadlines the law sets.

10. CHANGES

If this policy changes materially we will update the date at the top and, where the change affects an active engagement, tell the client directly. Older versions are available on request.

Sole proprietor · Kyiv, Ukraine · Email: go@aiuse.agency · Publication date: 22.08.2026

FAQ

Frequently asked questions

How do I ask for my data to be deleted?

Write to go@aiuse.agency from the address you contacted us with and say what you want removed. There is no form and no account required. We act on it within 30 days and confirm in writing, keeping only what an invoice or a legal retention rule obliges us to keep.

Do you use tracking cookies or advertising pixels?

We use Google Analytics, which sets its own cookies, and nothing else: no advertising pixels, no remarketing tags, no cross-site trackers, and no sale or sharing of data with brokers. Blocking those cookies in your browser breaks nothing on this site.

Where is our data processed if we are an EU company?

In the EEA wherever the provider offers it, and where a processor sits outside — some Google services and the model provider behind the AI agent — those transfers rely on the European Commission's standard contractual clauses. We name the processors rather than referring to trusted partners, and we tell you before a new one is introduced.

How long do you keep enquiry data?

Up to 24 months after our last contact, because B2B conversations genuinely resume a year later and starting from nothing wastes your time. Analytics data is retained for 14 months. Anything you ask us to delete goes within 30 days.